Quality policy 2024

Food Safety and Quality is rooted in ESPERSEN’s identity. Consumers in Europe, North America and Asia Pacific have trusted our products in the past 87 years.

We are committed to meet our customers’ expectations and share their values for superior quality and safe products, that always comply with legal requirements. Our procedures, processes, standards, and systems are centrally managed in a Quality and Food Safety Management Systems platform to ensure that we follow the same ways of working in all production sites. Our platform is multilingual to support the different languages across the countries we operate in.

At ESPERSEN we collaborate with our strategic customers and suppliers as partners as we believe in long-term, open, and honest relationships.

Our employees understand and support the ESPERSEN values under the umbrella of our “One ESPERSEN Culture” and our 10 fundamental rules.

We care about our employees and believe in continuous improvement of our processes and technologies with people development programs, teamwork across departments and regularly take part in 3rd party Quality and Food Safety surveys (recently in 2023).

All our European and Asian production sites are 3rd party certified against recognized standards e.g. BRC and/or IFS. Furthermore, we ensure certification against specific customer standards and requirements and share our strategic partner’s values. 

We build sustainability into our business operations from raw materials to finished goods. We manufacture products certified against traceability and ethical standards (e.g. MSC, ASC, RSPO or SMETA) and we have committed to Science Based Targets initiative (SBTi), who has validated our near-term science-based emissions reduction targets. 

We stay abreast of leading-edge developments and invest in innovative equipment to minimize defects and complaints to the lowest possible level.

We are prepared to react quickly should there occur any non-conformity. Our food safety approach is risk-based and covers the entire supply chain from raw materials to finished goods. We follow a preventative HACCP approach that includes quality, allergen, food fraud/adulteration, authenticity & integrity management and we regularly validate and monitor its effectiveness.

All products are tested in our internal and/or accredited external laboratories – following the same methods and procedures no matter where they are produced.

We investigate every complaint to make sure we understand the root cause and can avoid the same non-conformity from happening again. We have traceability programs, from which we can trace each production lot down - and upwards to all finished products, raw materials/ingredients, and packaging materials. We regularly perform internal and external exercises to challenge our system.

In ESPERSEN “we say what we do and we do what we say”